Privacy Policy

1. Information We Collect

A. Personal Information You Provide

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide to us when you:

• Contact Us: Fill out contact forms, submit inquiries, or otherwise communicate with us.
• Register or Create an Account: When you sign up for an account, newsletter, or event.
• Use Our Services: Request information, schedule appointments, or inquire about our hearing care services.

The types of Personal Information we may collect include your name, phone number, postal address, and any other details you choose to provide.

B. Sensitive Health Information

Our clinic may collect and process sensitive health information, including but not limited to:

• Hearing assessments and diagnostic information.
• Medical history and other health-related details provided during consultations.
• Treatment and appointment information.

We will obtain your explicit consent before collecting and using any sensitive health information, and we handle such data with an extra layer of security as required by law.

C. Automatically Collected Information

When you visit our Site, we may automatically collect:

• Usage Data: Including your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits.
• Cookies and Tracking Technologies: To enhance your experience, analyze usage, and tailor content. For details, please see our Cookie Policy (if applicable).

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain the Site and our clinic services.
• Improve, personalize, and expand our services and the user experience.
• Understand and analyze how you use our Site and interact with our services.
• Develop new products, services, features, and functionality.
• Communicate with you regarding appointments, treatment, newsletters, updates, and marketing materials (you can opt-out of marketing communications at any time).
• Process your inquiries, requests, or transactions.
• Comply with legal obligations and protect our rights.

For sensitive health information, we specifically use the data to assist in diagnosis, treatment planning, and the overall provision of quality hearing care.

3. Disclosure of Your Information

We may share your information under the following circumstances:

• With Service Providers: Third-party vendors, consultants, and service providers who perform services on our behalf (e.g., hosting, payment processing, customer support) under confidentiality agreements.
• For Legal Purposes: When required by law or in response to a subpoena, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the new owner.
• With Your Consent: When you have provided explicit consent for your information to be shared.

For sensitive health information, we may also share data with trusted healthcare providers (such as diagnostic labs or external specialists) to facilitate diagnosis and treatment. These third parties are required to adhere to strict confidentiality and data protection standards.

4. Data Security

We take reasonable and appropriate measures to protect your Personal Information and sensitive health information from unauthorized access, disclosure, alteration, and destruction. While no method of transmission or storage is completely secure, we strive to use commercially acceptable means to protect your data, in line with industry best practices and legal requirements.

5. Retention of Your Information

We will retain your Personal Information and sensitive health information for as long as necessary:

• To provide you with our services.
• To comply with legal, regulatory, and professional obligations.
• For record-keeping purposes related to your healthcare.

When your data is no longer required, we will take reasonable steps to securely destroy or de-identify it.

6. Your Rights and Choices

In accordance with the Australian Privacy Principles (APPs), you have the right to:

• Access and correct your personal and health information.
• Request deletion or limitations on the use of your data, subject to legal and clinical obligations.
• Withdraw consent for the processing of your information where applicable.
• Contact us with any questions or concerns regarding our handling of your data.

To exercise these rights, please contact us using the details provided in the “Contact Us” section.

7. Third-Party Links

Our Site may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe that we have inadvertently collected such information, please contact us immediately so that we can take appropriate steps to delete the data.

9. International Data Transfers

Your information may be transferred to—and maintained on—servers or computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Site or services, you consent to the transfer of your information to jurisdictions that may have different data protection standards than those in Australia.

10. Data Breach Notification

Given the sensitivity of the health information we handle, we have procedures in place to promptly address any data breaches. In the unlikely event of a breach that compromises your Personal Information or sensitive health data, we will notify you and the relevant regulatory authorities in accordance with Australian law.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will revise the “Last Updated” date at the top of this document and notify you through the appropriate channels. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Postal Address:
Unit 1, 28 Princes Way
Drouin, Victoria 3818
Australia

Phone:
(03) 5625 5155

Disclaimer

This Privacy Policy is provided as a general guide for informational purposes only and should not be construed as legal advice. For advice specific to your situation, especially regarding the handling of sensitive health information, please consult with a legal professional.

By using our Site or our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.